Veterinary clinics
7 released templates. Each passed a check on test data; it is switched on in the panel by the director, and a person decides on every proposal. Example results are illustrative: the names and companies in them are made up.
Pet appointments
The problem it removes: Owners call during clinic hours and the line is busy.
More detail
What it does: Books by species and vet, sends a reminder the day before.
What a person decides: Final call on the outcome.
For whom: Customer.
How to measure: Bookings without a phone call.
Example result: “Barsik is booked with the general vet for Thursday at 16:00, Dr. Akhmetova. Please bring his vet passport. We’ll remind you the day before, and if Barsik gets worse before then, call us right away and we’ll see him sooner.”
Vaccinations and parasite control
The problem it removes: Owners forget vaccinations, and the clinic loses visits.
More detail
What it does: Vaccination and treatment calendar from the pet’s record, plus reminders.
What a person decides: Message wording.
For whom: Customer.
How to measure: Vaccinations on time.
Example result: “Aigerim, according to our records Barsik is due for his annual rabies shot by October 20. We have openings Thursday at 16:00 and Saturday at 11:00 — want me to book one? If you already got it at another clinic, just let us know and we’ll update his record.”
Post-visit care sheet
The problem it removes: After the visit, owners forget what to give and when.
More detail
What it does: A clear care sheet from the vet’s orders: what, how much, when to come back.
What a person decides: Treatment orders — the vet only.
For whom: Customer.
How to measure: “what do I give him?” calls.
Example result: “Care sheet for Barsik after his October 8 visit with Dr. Akhmetova. The treatment plan is listed below exactly as in the visit record, unchanged. Follow-up: October 15 at 16:00 — you’re booked. If anything about Barsik worries you, call right away. I’ll pass any medication questions to the vet.”
Preparing for planned surgery
The problem it removes: Before a planned surgery, owners feed the pet in the morning or forget the paperwork — and the surgery gets postponed.
More detail
What it does: Tells owners how to prepare a pet for planned surgery — spay or neuter: how long to withhold food, what to bring, how long it takes, and when to pick up — per the clinic’s guide.
What a person decides: Orders and clearance for surgery — the vet.
For whom: Customer.
How to measure: Surgeries postponed due to prep.
Example result: “Aigerim, before Murka’s spay, please don’t feed her for 12 hours, and take away water 4 hours before surgery. Bring her vet passport and a carrier with a pad. The surgery takes about an hour, and you can pick Murka up the same day after 17:00 — the vet will explain aftercare at home.”
Grooming
The problem it removes: Owners ask what grooming costs and when there’s an opening, but only the groomer knows the prices by breed.
More detail
What it does: Answers owners about grooming: what’s included, price by weight and breed, how long it takes, and when to book — per the clinic’s grooming price list.
What a person decides: Booking and pricing for difficult cases.
For whom: Customer.
How to measure: Grooming bookings from chat.
Pet boarding
The problem it removes: Before a vacation, owners look for somewhere to leave their pet and move on if they don’t get the terms right away.
More detail
What it does: Answers owners about boarding at the clinic’s pet hotel: daily rate, required vaccinations and treatments, what to bring, and how we send updates — per hotel rules.
What a person decides: Reserving a spot and admitting pets with special needs.
For whom: Customer.
How to measure: Boarding reservations.
Microchip and travel documents
The problem it removes: Owners learn about microchips and vet certificates the day before the flight — and the pet isn’t allowed to board.
More detail
What it does: Tells owners what’s needed to travel with a pet: microchipping, rabies vaccination and its timing, vet documents, and when to come for them — per the clinic’s guide.
What a person decides: Issuing documents; the owner checks country and carrier requirements.
For whom: Customer.
How to measure: Trips with no boarding refusals.
Basis: product documentation; the platform code. This page describes what exists in this build, not what is planned.