Current state
Built and covered by tests, but no real call has been made yet. Until the first call the channel does not count as working.
More detail
Built: seven tables with company isolation, an audio stream gateway, telephony, speech recognition and synthesis adapters, and a panel screen. Telephony is connected under a contract — a number, provider accounts, keys, a public address. Until all of them are in place, the panel lists what is missing and keeps the channel off a real line.
What the channel does
Written and tested without a live line:
More detail
- Inbound calls with a two-way audio stream.
- Outbound calls started by a person from the panel after a pre-flight check. No dialling from a list, and none is planned.
- Streaming recognition and synthesis; the caller can interrupt, and the system ignores its own echo.
- Answers from the knowledge base only: a claim with no record behind it becomes “no data”.
- A transcript, a call journal and handover to a person with the promises made and the open questions.
- A do-not-call list, consent to recording and disclosure that a machine is speaking.
- Call cost and the daily ceiling are checked before each reply.
- A demo conversation in the panel on the same path as a live line, labelled as a demo.
What we do not promise
- That it has spoken to a live caller. It has not.
- Latency on a call: only internal steps were measured.
- The quality of spoken Kazakh or the share of false and missed interruptions: they are measured only on live speech.
- The cost of a minute: provider tariffs are not confirmed by an invoice.
Questions
What is needed for the first call?
A telephony account and a number; a public deployment address with a valid certificate; recognition and synthesis keys, or consent to the fallback path; provider tariffs, without which a live call stops; provider hosts on the outbound allow-list; three ceilings — cost per call, cost per day, calls per day; a legal review of call recording and the disclosure text in your jurisdiction; and a deliberate decision to switch the line on. Most of these are decisions for the owner and whoever runs the deployment, not engineering.
How is voice priced?
The plan with voice caps five quantities: included minutes per month, numbers, scenarios, branches and international calls. Each volume is fixed in the contract before work starts; “by contract” does not mean unlimited.
Basis: the voice channel status; the list of product limitations. This page describes what exists in this build, not what is planned.