Service company
What the platform covers in a service business and what it lacks
What this actually is
The «Service company» template exists in the product register and is listed as planned: it needs a field work module — a work order, an engineer, a visit — and that has not been built. An internal operations request is not a substitute: it lives inside the company, while a work order goes outside it.
Until that module exists, a service company runs on general modules. That covers intake, the queue, deadlines, approval and the trace of the decision — and does not cover planning a visit.
Which modules are switched on
The set switched on for a service company today:
- Support: customer requests with a queue, priority and first response time.
- Internal operations: requests, tasks, deadlines, schedules and approvals.
- Sales: requests as leads and deals.
- Finance: plan and fact, invoices for approval.
- Knowledge base: confirmed answers about services, warranty and terms.
- Analytics: monthly series with a source for every number.
Which AI employees work here
The lines of work that have something to do in a service business:
- Support — the subject of a request and a drafted reply.
- Operations — a request handled by the rules, deadlines, deviations.
- IT helpdesk — internal staff requests and their routing.
- Procurement — requests and supplier terms brought into one table.
- BI analyst — a change in a figure with a named source.
What is not in this build
What is missing, and what does not substitute for it:
- A field work order, an engineer route and their workload — there is no module.
- A warehouse, stock levels and parts write-off — there is no module.
- Notifying a customer about a visit: the platform sends no messages.
- A mobile application for the engineer: the panel runs in a browser.
What is the same in every industry
Company isolation enforced by the database, a closed register of permissions, an immutable journal, and a second person signing off where the action calls for it. That is how the platform is built, and it does not depend on which modules are switched on.
In every industry an AI employee produces a draft. Sending a message, paying, signing and deciding about a person are things the platform does not do — in no mode and under no role.
Basis: packages/contracts/src/project.ts, docs/MODULE_TRUTH_TABLE.md §5, §5a. This page describes what exists in this build, not what is planned.