Run the numbers yourself

Payback, calculated on your own numbers

Not one figure here has been filled in for you. Every assumption is listed below, every one is editable, and the result changes as you type.

The calculation runs entirely in your browser. Nothing is sent to a server and nothing is stored.

Industry and template A template fills in an EXAMPLE to edit, not industry statistics. Scenario The assumptions as they stand — listed below and editable by hand.

TeamPeople in these processesOnly those handling requests and routine work.Full monthly cost of one employeeSalary, taxes, workplace — everything a person costs.Working hours per monthAn assumption: 168 is 21 days of 8 hours.

Request flowRequests per monthEverything inbound: calls, emails, messages, site forms.Share of requests missed, %Those never answered, or answered too late.Average handling time, minutesMeasured with a stopwatch on ten requests, not from memory.

SalesCurrent conversion, %Share of handled requests that become a deal.Expected conversion uplift, points, %Points, not percent: 10 % plus 2 points is 12 %.Average dealAverage value of one deal.Gross margin, %What is left after direct costs. Revenue is not profit.

RoutineRepetitive operations per monthSame-shape actions: statements, reminders, reconciliations.Minutes per such operationHow long one such operation takes.Manual work hours per monthReports, data entry, reconciliation — beyond handling requests.Monthly cost of errors and delaysWhat forgotten, late and redone work cost over a month.

Current spendCRM spend per monthWhat is already being paid.Telephony spend per monthLines, numbers, minutes — from current invoices.Contractor spend per monthOutside help the system may or may not replace.

Cost of AAA AIAAA AI implementation, one-offFrom the offer. Zero here means «ask», not «free».Monthly subscriptionFrom the offer, per month.Voice minutes per monthThe voice channel is built but has made no real calls.Cost of one voice minuteZero means «not measured»: no paid call has been made in this build.Model spend per monthThe cost of a model call has never been measured — you set it, together with a ceiling.Other monthly running costsThe owner’s own time, training, support. This line is usually forgotten.

Every assumption

Seven things that have not happened yet. The scenario multiplies each; the value after the multiplier is shown below.

Handling time reduction, %Checked by measuring the same requests before and after.—Share of missed requests brought back, %What comes back is not the request but a timely answer to it.—Share of repetitive operations run without a person, %The machine drafts, a person sends.—Manual hours reduction, %Only the part visible in the log, not in impressions.—Reduction in the cost of errors and delays, %Counted from before-and-after periods, not from a feeling.—Share of current spend actually dropped, %Zero by default: a client cancels another vendor, an install does not.—Share of released time that turns into money, %Zero by default. Free hours become money only if somebody takes them: a hire not made, overtime closed, a contractor let go.—

Result

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total benefit per month

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cost of AAA AI per month

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payback period

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ROI 12 mo

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released capacity

Figure	Value
Cost of an employee hour	—
Hours on these processes now	—
Hours on these processes after	—
Cost of the processes now	—
Cost of the processes after	—
Difference in the cost of the processes	—
Released capacity, hours	—
What that time would cost in full	—
Of that, recognised as savings	—
Savings on current spend	—
Cash savings	—
Reduction in the cost of errors	—
Requests recovered per month	—
Additional deals per month	—
Additional revenue (not profit)	—
Additional gross profit	—
Total monthly benefit	—
Monthly cost of AAA AI	—
Net monthly effect	—
Net effect over 12 months	—
First year including implementation	—
Payback period of the implementation	—
Monthly benefit needed to break even	—
Requests per month needed to break even	—
Cost of handling a request before	—
Cost of handling a request after	—

Horizon	Total cost	Financial effect	Difference	ROI
12 mo	—	—	—	—
24 mo	—	—	—	—
36 mo	—	—	—	—

This is a model built on your numbers, not a promise of a result and not a guarantee.

Revenue is not treated as profit: only gross margin enters the calculation.

Released time does not become savings by itself: the share converted into money is set separately and defaults to zero.

Every assumption is listed and editable. The numbers come from you before the start, not fitted afterwards.

The industry template is an example to edit, not industry statistics.