Tourism and hotels
11 released templates. Each passed a check on test data; it is switched on in the panel by the director, and a person decides on every proposal. Example results are illustrative: the names and companies in them are made up.
Tour matching
The problem it removes: A travel agent spends an hour picking a tour over chat.
More detail
What it does: Collects preferences and matches options from the tour database.
What a person decides: Booking.
For whom: Customer.
How to measure: Matching time; sales.
Booking and check-in
The problem it removes: Guests ask the same questions before arrival.
More detail
What it does: Confirms the booking, sends check-in info, and answers guest questions.
What a person decides: Final call on the outcome.
For whom: Guest.
How to measure: Pre-arrival questions.
Example result: “We look forward to seeing you on October 14! Check-in is from 14:00; early check-in is 50% of the nightly rate if the room is free — we’ll confirm the morning you arrive. Parking at the hotel is free, and breakfast is 7:00–10:00. Let us know your arrival time and we’ll be ready for you.”
Add-on services
The problem it removes: Add-ons never get offered — money left on the table.
More detail
What it does: Offers airport transfers, late checkout, and tours at the right moment.
What a person decides: Prices.
For whom: Guest.
How to measure: Add-on revenue.
Last-minute tours on a budget
The problem it removes: A client writes “anything at the seaside this week under 500 thousand?” and the manager spends half an hour flipping through offers.
More detail
What it does: Uses the tour operator’s last-minute offers to tell the client what fits their budget and dates: two or three options with honest pros and cons.
What a person decides: Booking and the final price.
For whom: Customer.
How to measure: Last-minute tours sold.
Visa and travel documents
The problem it removes: Clients find out about visas and child travel consent three days before departure — and the tour is lost.
More detail
What it does: Tells the client, per the agency’s guide, which documents the trip needs: visa or visa-free entry, processing times, fees, documents for children.
What a person decides: Filing the documents and the consulate’s decision.
For whom: Customer.
How to measure: Tours without document refusals.
Example result: “Erlan, for Schengen we file at least 30 days before departure: passport, employment letter, 6-month bank statement and a photo. The fee is 35 euros. If a child travels without the other parent, a notarized consent is required. The visa decision is made by the consulate.”
Weekend tour in Kazakhstan
The problem it removes: People ask about Burabay, Charyn and Kolsai every week, and the program and price get dug out of old posts.
More detail
What it does: Answers about a weekend tour in Kazakhstan: program, departure and return, price and what’s included, what to bring and how to book.
What a person decides: Reserving bus seats.
For whom: Customer.
How to measure: Weekend tours sold.
Paying for a tour in parts
The problem it removes: “Can I pay in parts?” — without a quick answer, the client books where someone did answer.
More detail
What it does: Tells the client how to pay for a tour in parts per agency rules: deposit at booking, balance deadline, installments, payment methods.
What a person decides: Exceptions to payment deadlines.
For whom: Customer.
How to measure: Bookings with a deposit.
Example result: “Saule, yes, you can pay in parts: 30% of the tour price at booking and the balance no later than 14 days before departure. You can pay by card at the office, by transfer or via Kaspi. The agency doesn’t offer its own installments, but Kaspi Red works on its own terms.”
Pre-departure memo
The problem it removes: The night before the flight, travelers write “what time should we be at the airport?” and “who will meet us?”
More detail
What it does: Uses the booking details to prepare a pre-departure memo: flight and when to be at the airport, documents, transfer and hotel, the guide’s phone.
What a person decides: Changes to the booking.
For whom: Customer.
How to measure: Traveler questions before departure.
Example result: “Nurlan, you fly tomorrow at 04:15 from Astana, flight KC 911 — be at the airport by 01:30. Bring your passports and the voucher, it’s in this chat. In Antalya a guide with a “Shanyrak Tour” sign will meet you; the transfer to Lara Park takes about 40 minutes. Guide’s phone: +7 700 000 00 52.”
Getting a group tour ready
The problem it removes: A week before the group tour, the manager is chasing who hasn’t paid and who lacks a passport across ten chats.
More detail
What it does: Uses the group list to show who paid and who didn’t, who is missing documents, whether there are enough seats, and what to do before departure.
What a person decides: Removing a traveler from the tour or moving them.
For whom: Travel agency manager.
How to measure: Groups departing at full strength.
Example result: “Situation: 18 travelers of 20 seats in the Issyk-Kul group, departure July 6. Key point: two haven’t paid the balance — Erbolat and Mira, due June 30; Kamila hasn’t sent an ID copy. Options: 1) remind them today with a deadline of July 3 — gentle; 2) offer their seats to the waiting list — fast, but we may lose travelers. Recommendation: 1. Today: message Erbolat, Mira and Kamila.”
Travel agency sales week
The problem it removes: The agency director learns about unpaid bookings when the tour operator has already canceled the tour.
More detail
What it does: Builds the director’s summary from the week’s bookings: sales by destination and manager, unpaid bookings with deadlines, what to decide today.
What a person decides: Handling bookings and managers.
For whom: Travel agency director.
How to measure: Canceled bookings.
Corporate retreat: draft program
The problem it removes: A company wants a team retreat, the proposal takes a week — and the order goes to another agency.
More detail
What it does: Uses the company’s request to draft a corporate retreat program: dates, people, venue, accommodation, activities — and what to clarify before pricing.
What a person decides: Price and contract terms.
For whom: Travel agency manager.
How to measure: Corporate requests turned into contracts.
Example result: “Program for Altyn Sapa LLP: retreat to Burabay, September 14–15, 25 people. Day 1: bus from Astana at 8:00, check-in at the resort, team building and dinner with sauna. Day 2: walk to Okzhetpes, lunch, back by 19:00. Missing for pricing: twin or single rooms, and whether a meeting room is needed — check with Zhanna.”
Basis: product documentation; the platform code. This page describes what exists in this build, not what is planned.