Pharmacies
7 released templates. Each passed a check on test data; it is switched on in the panel by the director, and a person decides on every proposal. Example results are illustrative: the names and companies in them are made up.
Stock check and holds
The problem it removes: People call just to ask if a drug is in stock.
More detail
What it does: Uses the stock export to say whether a drug is in stock and at which pharmacy, and holds it until evening; gives no treatment advice.
What a person decides: Final call on the outcome.
For whom: Customer.
How to measure: Holds that turned into sales.
Alternatives and substitutes
The problem it removes: The item is out — the customer goes to the pharmacy next door.
More detail
What it does: Shows alternatives with the same active ingredient and loops in a pharmacist.
What a person decides: Substitution — the pharmacist.
For whom: Customer, pharmacist.
How to measure: Customers lost.
Special orders
The problem it removes: A rare drug isn’t in stock — the customer leaves and doesn’t come back.
More detail
What it does: Takes orders for out-of-stock drugs and tells the customer when they’ll arrive.
What a person decides: Ordering from the supplier.
For whom: Customer.
How to measure: Special orders picked up.
Example result: “We’ve ordered the drug for you — it arrives Thursday. We’ll message you as soon as it’s on the shelf; we hold orders for 3 days, pay on pickup. If you need it sooner, let me know and I’ll check our other locations nearby.”
Pharmacy delivery
The problem it removes: “Do you deliver?” is a constant question on the pharmacy WhatsApp, and the delivery zone and fee get looked up every time.
More detail
What it does: Tells shoppers whether the pharmacy delivers their order: zone and fee, delivery time, how to pay the courier, and what can’t be delivered — per pharmacy rules.
What a person decides: Dispatching the courier.
For whom: Shopper.
How to measure: Delivery orders.
Stockouts: what we ran out of
The problem it removes: Shoppers ask for things that aren’t on the shelf and leave — and it never makes it into the supplier order.
More detail
What it does: Shows from the turned-away log and stock what people asked for most and didn’t find, what will run out before the next delivery, and what to add to the supplier order.
What a person decides: The supplier order.
For whom: Pharmacy manager.
How to measure: Shoppers turned away per month.
Example result: “Action: add 100 ml children’s fever syrup to tomorrow’s supplier order — 14 requests this week and none on the shelf — plus vitamin D3 drops, with 2 left against 9 requests. Impact: shoppers stop going to the pharmacy next door. Risk: the syrup is seasonal — order two weeks’ worth, no more. Fallback: cut the next order if less than half sells in a week.”
Which pharmacy is open
The problem it removes: At night and on holidays, shoppers don’t know which location is open and drive around guessing.
More detail
What it does: Tells shoppers which location is open at night or on a holiday, where it is, and how to reach it — from the pharmacies’ schedule.
What a person decides: Schedule changes.
For whom: Shopper.
How to measure: Schedule questions answered without a call.
Example result: “Our pharmacy at 40 Kenesary St. is open overnight — 24/7, entrance on the side of the building. The one closer to you, at 150 Abay Ave., opens at 8:00 in the morning. The overnight pharmacy’s phone: +7 700 000 00 33.”
Pharmacy end-of-shift summary
The problem it removes: The manager learns about shift problems — turned-away shoppers, short-dated stock, cash discrepancies — only when they’ve already cost money.
More detail
What it does: Builds the manager a daily summary from the POS export and shift log: revenue and receipts, turned-away shoppers, short-dated products, cash discrepancies, and what to decide tomorrow.
What a person decides: Ordering, write-offs, and staff decisions.
For whom: Pharmacy manager.
How to measure: Losses from expiry and discrepancies.
Basis: product documentation; the platform code. This page describes what exists in this build, not what is planned.