Insurance and microfinance
8 released templates. Each passed a check on test data; it is switched on in the panel by the director, and a person decides on every proposal. Example results are illustrative: the names and companies in them are made up.
Application documents
The problem it removes: An application stalls over one missing paper.
More detail
What it does: Lists missing documents and reminds the customer.
What a person decides: Final call on the outcome.
For whom: Customer.
How to measure: Days to a complete document set.
Example result: “Aidos, your insurance application is missing one document — an employment verification letter. You can take a photo of it and send it right here. Once we have it, your application goes in for review the same day.”
Claim and payout status
The problem it removes: Customers call to check their status.
More detail
What it does: Answers status questions by claim number.
What a person decides: Final call on the outcome.
For whom: Customer.
How to measure: Status calls.
Policy renewals
The problem it removes: Policies lapse without renewal.
More detail
What it does: Reminds before expiry and prepares a renewal offer.
What a person decides: Terms.
For whom: Customer.
How to measure: Renewed policies.
Example result: “Yerzhan, your KASKO policy on the Camry expires November 1. You can renew early so you’re never without coverage. If nothing has changed — car, drivers, address — we’ll send a quote on the same terms. Shall I prepare it?”
Compulsory motor insurance: what’s needed
The problem it removes: A driver asks “what do I need to insure my car?” — and leaves before getting the list.
More detail
What it does: Tells the client what’s needed for a compulsory motor liability (OGPO) policy: which documents to send, who it covers, how fast and how to pay — per company rules.
What a person decides: Pricing and issuing the policy.
For whom: Customer.
How to measure: OGPO policies from messages.
Comprehensive cover: what to send for a quote
The problem it removes: The client asks “quote me comprehensive cover”, but without the car’s year, value and drivers the quote stalls.
More detail
What it does: Uses the client’s request and the company guide to explain the comprehensive (KASKO) options, what affects the price, and what data is missing for a quote.
What a person decides: The quote and policy terms.
For whom: Customer.
How to measure: KASKO inquiries reaching a quote.
Example result: “Aruzhan, we have two options: full KASKO — theft and any damage — and “Mini”, covering only at-fault-other accidents and natural events, roughly half the price. For a quote, send the car’s year and value, how many drivers and their experience, and whether there’s an alarm. We’ll price both options today.”
Insured event: what to do
The problem it removes: After an accident the stressed client writes “what now?”, and a mistake in the first hours costs them the payout.
More detail
What it does: Tells the client, per the company guide, what to do after an insured event: first steps, the reporting deadline, which documents to collect and where to send them.
What a person decides: The payout decision.
For whom: Customer.
How to measure: Claims filed without missing documents.
Example result: “Erlan, the main thing is to report the case to us within 3 business days — you’re in time. Keep the police report or the joint accident report and photograph the car from all sides. Send the policy number, photos and a copy of the report here — an assessor will contact you for an inspection. The company decides on payment after the inspection.”
Premium installment reminder
The problem it removes: A client pays the policy in installments and forgets one — the policy is suspended, and they learn of it after an accident.
More detail
What it does: Finds clients in the installment schedule with a payment coming up and drafts each a polite reminder: amount, date, how to pay.
What a person decides: Whom to send it to and when.
For whom: Customer.
How to measure: Installments paid on time.
Policies up for renewal: manager summary
The problem it removes: Policies expire, and the manager remembers the client only after they’ve bought insurance elsewhere.
More detail
What it does: Uses the policy export to show the manager whose policy expires in the coming weeks, whom to call first and what to offer.
What a person decides: Renewal terms.
For whom: Insurance company manager.
How to measure: Policies renewed.
Example result: “Situation: 9 policies expire by the end of November. Key point: Timur Akhmetov’s KASKO ends November 4, nobody has spoken to him yet, and the notes say he changed cars. Options: 1) call today and requote for the new car — we renew if we’re in time; 2) send a message — faster, but easy to miss. Recommendation: 1. Today: call Timur Akhmetov.”
Basis: product documentation; the platform code. This page describes what exists in this build, not what is planned.