AI agents: Healthcare and clinics

What it does: A plain-language prep memo before the visit.

What a person decides: The doctor approves the memo text.

For whom: Customer.

How to measure: Reschedules due to lack of preparation.

Example result: “Aigerim, tomorrow at 10:00 you have a tooth extraction with Dr. Akhmetova. How to prepare, per the clinic's memo: have breakfast as usual 2 hours before the appointment, and bring your ID and an X-ray if you have one. If you have questions about how you're feeling or your medications, write to me and I'll pass them to the doctor.”

What it does: Explains the approved plan in plain language.

What a person decides: The plan — only the doctor.

For whom: Customer.

How to measure: Treatment plan acceptance.

What it does: Explains payment options to the patient based on the clinic's payment rules and treatment plan.

What a person decides: Terms.

For whom: Customer.

How to measure: Paid treatment plans.

Example result: “There are three ways to pay: in full, in Kaspi installments over 3 months with no markup, or in parts — per visit. For installments you only need the Kaspi app; the bank gives the approval. Which option works for you? I'll tell you the next step.”

What it does: A reminder when the check-up is due.

What a person decides: The text.

For whom: Customer.

How to measure: Patients who came for a check-up.

Example result: “Hi Yerlan! It's been a month since your treatment with Dr. Serikova — she asked you to come in for a check-up. We have openings Thursday at 16:00 and Saturday at 11:00. Which works better?”

What it does: Tells the patient from the lab export whether results are ready and how to get them, without medical conclusions.

What a person decides: Conclusions — the doctor.

For whom: Customer.

How to measure: “are my results ready” calls.

Example result: “Aidana, your test results are ready. The doctor will go over them with you at your appointment on Thursday at 15:00 — if you'd like an earlier time, let us know and we'll find one. It's best to discuss the results themselves with the doctor.”

What it does: A checklist and status per policy.

What a person decides: Submission.

For whom: Staff member.

How to measure: Time to process insurance.

Example result: “Situation: patient Saparov, voluntary health insurance with Senim Saktandyru; per the insurer's memo, treatment needs a referral from the insurer and a copy of his ID; the copy is in, the referral isn't — requested October 7. Key point: without the referral, the appointment will be paid by the patient. Options: 1) call the insurer to speed it up — a chance to get it today; 2) move the appointment by 2 days — no risk to the patient, but he has to wait. Recommendation: 1, and if there's no answer by 15:00 — 2. Today: call the insurer and give the patient a heads-up.”

What it does: A draft summary from a template.

What a person decides: The doctor's signature.

For whom: Doctor.

How to measure: Time per summary.

Example result: “Extract from the medical record — draft from the clinic template. Patient: A. K. Saparov, born 1985. Treatment dates: October 2–9, 2026. Reason for visit — as in the doctor's notes. Treatment provided — per the doctor's notes: treatment of one tooth over 2 visits. Recommendations — copied from the doctor's notes unchanged. Doctor: Dr. Akhmetova — signature and stamp. Fields left blank for the doctor: classification code and date of the next check-up.”

What it does: Logs and deadlines.

What a person decides: Carrying them out.

For whom: Manager.

How to measure: Inspection findings.

Example result: “Situation: the UV disinfection log is missing 2 days (October 5 and 6), the autoclave calibration expires October 30, and the September disinfection certificate is uploaded. Key point: blank days are obvious during an inspection, and the calibration can be done in time if ordered now. Options: 1) find out whether disinfection was done on October 5–6 and honestly note the missed entry; 2) a daily sign-off by the head nurse — so it doesn't happen again. Recommendation: 1 and 2. Today: order the autoclave calibration and assign someone to own the log.”

What it does: Tells new patients how to find the clinic, where to park, what to bring, and when to arrive — from the clinic’s answers.

What a person decides: Rescheduling and cancellations.

For whom: Customer.

How to measure: Late arrivals and calls before the first visit.

Example result: “Dinara, we’ll see you Thursday at 11:00 with Dr. Akhmetova. We’re at 30 Satpayev St., entrance from the courtyard, free parking. Bring your ID and any previous X-rays. Please come 10 minutes early so we can fill out your chart. If you’re running late, message us and we’ll shift the time.”

What it does: Answers whether a doctor can come to the home, which areas and hours, what the visit costs, and what to prepare — per clinic rules.

What a person decides: Confirming the visit and its time.

For whom: Customer.

How to measure: House calls booked from the first message.

What it does: Answers whether the clinic issues the certificate, what’s required, how long it takes, and what it costs — from the clinic’s answers.

What a person decides: Issuing the certificate and the doctor’s signature.

For whom: Customer.

How to measure: Repeat visits for a certificate.

What it does: Tells parents who brings the child, which documents are needed, how the first visit goes, and how to calmly prepare — per the clinic’s pediatric rules.

What a person decides: The parent signs the treatment consent.

For whom: Parent.

How to measure: Children who came to the first visit.

Example result: “Aigul, Alikhan should come to his first visit with his mom or dad — bring your ID and his birth certificate. The first visit is a meet-and-greet and checkup, about half an hour, with no treatment unless the dentist decides otherwise. At home, tell him the dentist will count his teeth — and avoid words like ‘hurt’ and ‘shot.’”

What it does: Finds no-shows in the schedule export and drafts each a short message with two new times with the same doctor.

What a person decides: Sending the messages.

For whom: Customer.

How to measure: Patients who came back after a no-show.

Example result: “Marat, we were expecting you yesterday at 16:00 with Dr. Serikova — something must have come up. It’s best not to put treatment off for long. We have Friday at 10:00 or Saturday at 12:30 — which works better?”

What it does: Uses the clinic directory to suggest which specialist to book for the concern and offers their hours — no diagnoses.

What a person decides: Medical questions — the doctor.

For whom: Customer.

How to measure: Bookings with the right doctor the first time.

Example result: “Saule, for children’s vision concerns, families see our pediatric ophthalmologist — Dr. Li sees patients Tuesdays and Thursdays from 14:00. Shall I book Amir for next Tuesday?”

What it does: Restates the doctor’s after-visit instructions in plain words from the doctor’s notes — adding nothing of its own.

What a person decides: Instructions — the doctor only.

For whom: Customer.

How to measure: Calls with questions after a visit.

Example result: “Yerlan, a reminder of Dr. Akhmetova’s advice after your extraction: don’t eat for 2 hours, don’t rinse your mouth or warm your cheek today, and stick to lukewarm food tomorrow. Your follow-up is October 14 at 10:00. If anything worries you, message us and I’ll pass it to the doctor.”

What it does: Explains the warranty on the work, its conditions, and how to book a warranty check — per the clinic’s warranty rules.

What a person decides: Whether it’s covered — the doctor decides.

For whom: Customer.

How to measure: Warranty disputes.

Example result: “Dinara, the clinic guarantees fillings for 1 year if you come in for a checkup every six months. We’ll book you with Dr. Akhmetova — she’ll take a look and tell you whether it’s covered. Does tomorrow at 15:00 work?”

What it does: Explains to a company’s HR team how the clinic runs pre-employment or periodic exams: what’s included, what to prepare, timing, and list price.

What a person decides: Contract and final price.

For whom: Corporate customer.

How to measure: Medical exam contracts.

What it does: Finds patients not booked for their next treatment stage in the plan export and gives the front desk a list: who to contact first and what to say.

What a person decides: Who to contact and what to say.

For whom: Employee.

How to measure: Treatment plans completed.

Example result: “Situation: 6 patients have no booking for their next treatment stage. Key point: Saparov has waited longest — over a month since stage 2 of 4, and per the doctor’s notes he has a temporary filling. Options: 1) call the three longest-waiting today — reliable but takes an hour; 2) message all six — faster, but not everyone will reply. Recommendation: 1, and message the rest. Today: call Saparov and book him with Dr. Akhmetova.”

What it does: Builds a short daily summary from the day’s export: visits, no-shows, revenue, complaints — and what to decide today.

What a person decides: The director’s decisions.

For whom: Manager.

How to measure: Decisions made the same day.

What it does: Shows each doctor’s utilization and revenue from the monthly export, where the empty slots are, and what to do about them.

What a person decides: Schedules and decisions about doctors.

For whom: Manager.

How to measure: Chair utilization.

Example result: “Situation: in September, doctor utilization ranged from 48% to 92%. Key point: Dr. Nurlanova is only half booked, with Tuesday and Thursday mornings empty, while Dr. Akhmetova is booked 3 weeks out. Options: 1) offer Dr. Nurlanova to new patients — fast, but not everyone will agree; 2) shift her hours to evenings, when demand is higher. Recommendation: 2 for a month, then review. Today: discuss the schedule with her.”

What it does: Shows from clinic records whose certifications, categories, and medical checks are expiring and what to renew first.

What a person decides: Training and renewals.

For whom: Manager.

How to measure: Expired staff documents.

Example result: “Situation: Dr. Akhmetova’s specialist certification expires November 15, nurse Kim’s medical check has been overdue since October 1, everything else is in order. Key point: working with an expired document is a violation any inspection will catch. Options: 1) enroll the doctor in a CME course now — we’ll make the deadline; 2) take her off the schedule until renewal — safe, but we lose visits. Recommendation: 1. Today: enroll the doctor and send the nurse for her medical check.”

What it does: Drafts the insurer’s register from the export of insured patient visits and flags rows missing a referral or service code.

What a person decides: Sending and signing the register.

For whom: Employee.

How to measure: Registers returned by the insurer.

Example result: “Draft September register for Senim Saktandyru: 12 visits by 7 patients. Rows by date: patient, policy number, service and code, date, referral number. Check before sending: Saparov’s September 14 visit has no referral number, and Kim’s September 21 visit has no service code. Signature: chief physician.”