Channels and communications
5 released templates. Each passed a check on test data; it is switched on in the panel by the director, and a person decides on every proposal. Example results are illustrative: the names and companies in them are made up.
Missed calls
The problem it removes: A third of calls go unanswered.
More detail
What it does: Uses the missed-calls export from the phone system to draft a “You called us” message and says who to call back first.
What a person decides: The final decision on the outcome.
For whom: Customer.
How to measure: Lost calls.
Example result: “Hello! You called us today at 14:20 and we didn't manage to pick up — sorry about that. How can we help? You can write right here or pick a convenient time, and we'll call you back.”
Telegram channel
The problem it removes: Customers write on Telegram, but it isn't connected.
More detail
What it does: Drafts a reply to a customer who messaged the company's Telegram bot, using the company's saved answers.
What a person decides: Replies.
For whom: Customer, staff member.
How to measure: Telegram response time.
Example result: “Hi Yerlan! Yes, the English course for teens starts November 1: classes on Tuesdays and Thursdays at 18:00, and the first lesson is a free trial. Shall I sign you up for the trial? Please send the student's name and age.”
Inbox triage
The problem it removes: Sorting emails takes hours.
More detail
What it does: For each email in the mailbox export, determines the topic, urgency and who should handle it.
What a person decides: Sending.
For whom: Staff member.
How to measure: Email response time.
Instagram comments
The problem it removes: Questions in comments go unanswered.
More detail
What it does: Drafts short public replies from the comments export and moves details to DMs.
What a person decides: Publishing.
For whom: Customer.
How to measure: Leads from comments.
Unified customer history
The problem it removes: Customer history is scattered across channels.
More detail
What it does: Brings all channels into one customer card.
What a person decides: The final decision on the outcome.
For whom: Staff member.
How to measure: Time spent finding customer history.
Basis: product documentation; the platform code. This page describes what exists in this build, not what is planned.