AI agents: Education

What it does: Books the trial and sends a reminder.

What a person decides: The final decision on the outcome.

For whom: Customer.

How to measure: Trial lesson attendance.

Example result: “Aigul, Alikhan is booked for a trial English lesson on Saturday, October 12, at 11:00 — group for kids aged 10–11, room 3. Please bring a notebook and a pen. We'll send a reminder the day before, and if plans change, just let us know and we'll reschedule.”

What it does: Answers parents based on the schedule and rules.

What a person decides: Disputed questions.

For whom: Parent.

How to measure: Parent questions to the front desk.

Example result: “Hello! Yes, Wednesday's class moves to 17:00 because of the holiday — same room and teacher. If that time doesn't work for Alikhan, let us know and we'll find a make-up class in another group this week.”

What it does: Tracks attendance and notifies parents.

What a person decides: Measures.

For whom: Parent, teacher.

How to measure: Absences.

Example result: “Hi Aigul! Alikhan has missed two classes in a row — October 7 and 9. Is everything okay? If he was sick, he can come to a make-up class on Saturday at 10:00, and we'll send the materials from the missed lessons here.”

What it does: Offers the next level.

What a person decides: Terms.

For whom: Customer.

How to measure: Renewal rate.

Example result: “Aigul, Alikhan's course ends in 2 weeks. The next level starts November 1 — Tuesdays and Thursdays at 18:00, same group and same teacher. We're holding a spot for Alikhan until October 25 — shall we renew?”

What it does: Arranges a substitute and sends notifications.

What a person decides: Approval.

For whom: Administrator.

How to measure: Canceled classes.

Example result: “Hello! Teacher Aliya is sick today, so the A1 group's 18:00 class will be taught by Dinara — she's been teaching this level for two years. Same time and room. Let us know if you have any questions.”

What it does: Collects work and does a first check against the answer key.

What a person decides: The grade.

For whom: Teacher.

How to measure: Time spent checking.

Example result: “Situation: 25 assignments checked against the key: 18 students got 8 or more of 10 tasks, 5 got 5 to 7, and 2 didn't hand in. Key point: three common mistakes — Present Perfect instead of Past Simple in tasks 3 and 7, and word order in questions. Options: 1) a 10-minute review at the start of the next lesson — for everyone; 2) individual tasks for the five — more targeted, but more work for the teacher. Recommendation: 1, and 2 only for the two lowest scores. Today: remind the parents of the two students who didn't hand in.”

What it does: Matches students to groups by level and time.

What a person decides: The roster.

For whom: Administrator.

How to measure: Group fill rate.

Example result: “Action: open 2 new groups: A1 on Tuesdays and Thursdays at 18:00 — 8 kids from September requests who asked for weekday evenings; A2 on Saturdays at 11:00 — 6 kids. Impact: both groups start full, with no reshuffling a month later. Risk: two kids in A2 haven't taken a level test — invite them before the start. Fallback: if A2 has fewer than 6, merge it with the Saturday 13:00 A2 group.”

What it does: Books the entrance test, says what to bring, and sends the family a results letter — the school makes the admission decision.

What a person decides: Admission.

For whom: Parent.

How to measure: Families who reach the test; time to reply to the family.

Example result: “Hi Aigul! Alikhan is booked for the 2nd grade entrance test on Saturday, October 18, at 10:00, room 12. The test takes about an hour: math and reading. Please bring a pen and indoor shoes. We’ll send the results within three business days.”

What it does: Books tours or open houses, reminds the day before, and follows up after the visit with a next step.

What a person decides: Contract terms.

For whom: Parent.

How to measure: Families who came; contracts after the tour.

Example result: “Good evening, Assel! A reminder: tomorrow, Wednesday, at 17:00 we’re expecting you for a school tour — the entrance is at 15 Abay St., and vice principal Dinara Serikovna will meet you. The tour takes about 40 minutes, and your child is welcome. If your plans change, let us know and we’ll find another time.”

What it does: Answers questions on tuition, installments, and the sibling discount per school rules, and sends payment reminders.

What a person decides: Discounts, installments, and deferrals beyond the rules.

For whom: Parent.

How to measure: Overdue payments; payment questions to the accountant.

What it does: Document list for a transfer, deadlines, and what to request from the previous school.

What a person decides: Admission and start date.

For whom: Parent.

How to measure: Time to process a transfer.

Example result: “Hi Saule! To transfer Damir into 5th grade, we need his student file and last quarter’s report card from his previous school, his medical record, a copy of his birth certificate, and an application addressed to the principal. The previous school releases the student file on your written request. We accept documents at the front office from 9:00 to 17:00.”

What it does: Meeting agenda and invitation, minutes from notes, and a summary for parents.

What a person decides: Sending to parents and meeting decisions.

For whom: Homeroom teacher.

How to measure: Time spent on minutes; parents who got the summary.

Example result: “Minutes of the Grade 3B parent meeting, October 16. Present: 18 of 24 parents. 1. Museum trip on November 7 — approved, meet at the school at 9:00. 2. Meals: parents ask for more fruit — the homeroom teacher will raise it with the cafeteria. 3. Open item: date of the New Year’s show — the administration will decide. A short summary for parents is below.”

What it does: One parent announcement in English, Russian, and Kazakh at once — based on school rules and events.

What a person decides: Publishing and sending.

For whom: Parent.

How to measure: Time per announcement.

Example result: “Dear parents! Autumn break runs from October 27 to November 2; classes resume on November 3 as usual. / Уважаемые родители! С 27 октября по 2 ноября — осенние каникулы, занятий нет; 3 ноября учимся по обычному расписанию. / Құрметті ата-аналар! 27 қазаннан 2 қарашаға дейін — күзгі демалыс, сабақ болмайды; 3 қарашадан бастап сабақ әдеттегі кестемен.”

What it does: Answers about clubs and sports: schedule, open spots, fees, and how to sign up.

What a person decides: Enrolling in a group.

For whom: Parent.

How to measure: Club enrollment; club questions to the administrator.

What it does: Answers parents about the menu, meal orders, and after-school care — from the menu and rules on file.

What a person decides: Menu changes and exceptions to after-school rules.

For whom: Parent.

How to measure: Parent meal questions to the administrator.

Example result: “Good afternoon, Aigerim! Wednesday lunch is chicken soup, buckwheat with a meat patty, and fruit compote; the afternoon snack is syrniki. After-school care runs until 18:00 — you can pick Amina up anytime before then, just let her homeroom teacher know.”

What it does: Deadlines and steps for olympiad and contest entries, plus congratulations and a results post for parents.

What a person decides: Publishing the news and the participant list.

For whom: Parent.

How to measure: Entries submitted; posts about wins.

Example result: “Congratulations to Amina Kim of Grade 6A! She took second place in the city math olympiad on November 14. Thank you to her teacher, Gulnara Serikovna, for preparing her. The next round is the regional olympiad in January — her homeroom teacher will share the details.”

What it does: One page on the week: applications, parent requests, overdue tuition, attendance, and what needs the principal’s decision.

What a person decides: Decisions on the week’s issues.

For whom: Principal.

How to measure: Principal’s time on the summary.

What it does: Writes parents a short letter on quarter results from the grade export: what’s going well, what slipped, and what the teacher suggests.

What a person decides: Sending to parents.

For whom: Parent.

How to measure: Parents who met with the teacher.

Example result: “Marina, here are Timur’s first-quarter results on the 5-point scale: 5 in math and Russian, 4 in English. Physics slipped to a 3 — his teacher recommends the free extra sessions on Thursdays at 15:00. If you’d like to talk, his homeroom teacher is available Friday after classes.”

What it does: Shows the vice principal, from current grades and absences, who’s falling behind in which subjects and what to offer each student.

What a person decides: Support plan and talking with parents.

For whom: Manager (vice principal).

How to measure: Students who raised their grade by quarter’s end.

Example result: “Situation: in 7B, three students average below 3 out of 5 in algebra. Key point: Arsen Kim also has 9 absences, and his grades dropped after them. Options: 1) extra algebra sessions for all three; 2) a separate meeting with Arsen’s parents to understand the absences first. Recommendation: both. Today: sign the three up for Thursday and invite Arsen’s mother in.”

What it does: Answers parents or students about UNT prep: subjects, schedule, practice tests, price, and where to start — from the center’s answers.

What a person decides: Discounts and installments.

For whom: Customer (parent, student).

How to measure: Trial class sign-ups.

What it does: Writes the student and parent a breakdown of the practice UNT: scores by subject, topics with mistakes, and what to do before the next test.

What a person decides: Sending.

For whom: Customer (student, parent).

How to measure: Score gain between practice tests.

Example result: “Dana, your October 4 practice UNT results: 96 out of 140. Strongest: History of Kazakhstan, 17 of 20. Most mistakes: Percentages in math and Mechanics in physics. Before the next practice test: two weeks on percentages with your teacher, then mechanics.”

What it does: Shows the vice principal from the teaching load roster who’s over or under their load, which hours are unassigned, and how to distribute them.

What a person decides: Hour assignments and the order.

For whom: Manager (vice principal, principal).

How to measure: Hours without a teacher.

Example result: “Situation: 6 hours of English in 5A and 5B still have no teacher. Key point: Aliya Serikovna already has 24 hours on a 16-hour load, while Marat Yerlanov has 12. Options: 1) give the hours to Marat Yerlanov — that brings him to a full load; 2) look for a part-time teacher — slower. Recommendation: 1. Today: talk with Marat Yerlanov and prepare the order.”

What it does: Drafts a short-term lesson plan from the topic, grade, and curriculum learning objectives: goals, timed lesson stages, tasks, and assessment.

What a person decides: The teacher approves the plan.

For whom: Teacher.

How to measure: Teacher time on plans.

Example result: “Short-term plan — math, grade 5, topic: Fractions. Curriculum objective: understand a fraction as part of a whole. Opening (5 min): a pizza cut into slices on the slide. Main (30 min): pair work — find a fraction of a number, 3 tasks by level. Closing (5 min): ‘traffic light’ reflection. Assessment: descriptors for each task.”

What it does: Answers parents per center rules: whether a missed class is forfeited, how to make it up or reschedule, and how to pause the course.

What a person decides: Exceptions and refunds.

For whom: Parent.

How to measure: Disputes over missed classes.

Example result: “Assel, if you let us know about an absence by 10:00 on the day of class, it can be made up with another group within a month. Without notice, the class counts as held. For illnesses of two weeks or more, the course can be paused with a doctor’s note. Shall I book Amir for a make-up on Saturday at 11:00?”

What it does: Answers parents about private lessons: who teaches the subject, open times, price, and how the first session goes — from the center’s answers.

What a person decides: Assigning the teacher.

For whom: Parent.

How to measure: Private students.

What it does: Answers parents about summer camp or intensives: sessions, hours, what’s included, price, what to bring, and spots left — from the school’s answers.

What a person decides: Enrollment when a session is full.

For whom: Parent.

How to measure: Camp sign-ups.

What it does: Tells parents which uniform is required and where to buy it, which textbooks the school provides, and what to buy themselves — from the school’s answers.

What a person decides: Changes to the list.

For whom: Parent.

How to measure: Questions about uniforms and textbooks.

Example result: “Saule, the grade 2 uniform is made by the Merey tailor shop at 50 Tole Bi St.: a navy vest with pants or a pinafore dress, and a white shirt. The school library hands out textbooks on August 28. You’ll need to buy: handwriting workbooks, 4 graph-paper notebooks, a pencil case, and colored pencils.”

What it does: Drafts a student reference from the homeroom teacher’s notes: academics, achievements, class responsibilities — only facts from the notes.

What a person decides: Signatures of the homeroom teacher and principal.

For whom: Teacher.

How to measure: Time per reference.

Example result: “Reference for Amina Kim, Grade 6A. She has attended the school since grade 1 and finished last year with top marks. Prize winner in the city math olympiad. Runs the class newspaper and helps classmates with problem-solving. Attentive and follows through on what she starts. Homeroom teacher — signature; principal — signature.”

What it does: Answers people who want to learn to drive: license category, course length, theory schedule, price and payment, documents to enroll, and when the next group starts — per the driving school’s answers.

What a person decides: Discounts and installments beyond the school’s rules.

For whom: Future student driver.

How to measure: Course sign-ups from chat.

What it does: Offers a student free practical driving slots from the instructors’ schedule: which instructor, which car — manual or automatic — and where the lesson starts.

What a person decides: Off-schedule bookings and instructor changes.

For whom: Student driver.

How to measure: Driving hours without downtime.

Example result: “Alina, instructor Serik has an automatic free on Wednesday at 8:00 and Friday at 17:00, starting from the driving range on Tashenov St. The car is a Hyundai Accent. Which time should I book?”

What it does: Tells a student how to get to the SpecCON exam: the driving school’s internal exam, which documents to bring, how to book on eGov, and what to do if they fail — per the school’s guide.

What a person decides: Admission to the internal exam.

For whom: Student driver.

How to measure: Students arriving at the exam with all documents.

Example result: “Daniyar, first comes the internal exam at the driving school, on November 14 at 10:00. After it, we issue your completion certificate. Bring your ID, medical certificate, and that certificate to SpecCON; you can book on eGov.kz. If you fail the theory, you can retake it after 7 days.”

What it does: From the group log, shows the driving school head who is cleared for the internal exam, who is short on driving hours, a medical certificate, or payment, and what to do before the exam.

What a person decides: Exam admission and moving a student to another group.

For whom: Driving school head.

How to measure: Students cleared for the exam on time.

Example result: “Situation: group B-14 has 12 students for the November 20 exam. Key point: three haven’t finished their hours — Yerlan is the furthest behind; Assel has no medical certificate. Options: 1) add evening hours for Yerlan this week; 2) move him to the next group. Recommendation: 1. Today: message Assel about the certificate and schedule Yerlan’s hours.”

What it does: From the placement test result, tells an adult student their level, which group fits, class times, price, and when to start — per the school’s answers.

What a person decides: Placement in a group of another level.

For whom: Adult student.

How to measure: Sign-ups after the placement test.

What it does: Signs an adult up for a trial class: when and where, free or paid, how long it lasts, what to bring, and what happens afterwards — per the center’s answers.

What a person decides: Trial classes outside the schedule.

For whom: Adult student.

How to measure: Trial classes that turn into course purchases.

Example result: “Gulmira, the trial class of Excel for accountants is free, on Saturday at 11:00, 90 minutes, at our office at 11 Kabanbay Batyr. Bring a laptop if you have one — if not, we’ll lend you ours. After the class, the teacher will suggest which module to start with.”

What it does: Tells an adult student what happens with a missed class: a lesson recording or a class with another group, whether it’s deducted from the pass, and how to freeze the pass during a business trip — per the school’s rules.

What a person decides: Extending a pass beyond the rules.

For whom: Adult student.

How to measure: Disputes over deducted classes.

Example result: “Nurlan, if you let us know before class, we’ll send the lesson recording and homework, and you can attend with another group within two weeks. Without notice, the class is deducted from your pass. For a business trip, you can freeze your pass for up to 14 days — just send us the dates.”

What it does: From the list of groups at a language school or course center, shows which groups are too small and what to merge them with, where a waitlist justifies a new group, and which time to open.

What a person decides: Merging and opening groups.

For whom: School head.

How to measure: Group fill rate.

Example result: “Action: merge B1-Morning (4 students) with B1-Day (6 of 10) — same textbook and similar times. Effect: the teacher is freed up for a new group, and classes stop running at a loss. Risk: two morning students can’t do daytime — offer them online. Rollback: bring back the morning group once 6 people sign up.”